All your Personal Information shall be used in accordance with the GDPR. For the purposes of the GDPR, TC Fashion Markets Limited of 2-8 Victoria Avenue Bishopsgate, London, EC2M 4NS, England is the data controller, where you are using our services through the TRENDEO portal.
In addition, some data is processed based on TRENDEO’s legitimate interest, notably web and app analytics for the purposes of enhancing web and app performance, website logs etc. to prevent fraudulent or other malicious activities, website visitor logs for cybersecurity and/or error tracking purposes.
We may ask for your consent in other cases where we process your data. Such consent can be revoked at any time by contacting us at firstname.lastname@example.org.
When you visit our Platform, or contact us by email or telephone, we may collect the following information:
It is important that all the Personal Information you give us when you register as a user or otherwise when you use the Platform is truthful and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.
We may also use this Personal Information to ensure the efficiency and improve our Platform including through troubleshooting, data analysis, testing, research and surveys and as part of our efforts to keep our Platform safe and secure. We may also use this Personal Information to investigate, prevent or take any necessary action regarding any illegal activities or the breach of any of our Terms.
We may use personal information we collect to notify you about new products we think you will find valuable, or to deliver customised content that we feel may be of interest to you. We may also pass your personal information to selected third parties who offer their products for sale via our Platform. PLEASE NOTE THAT THIS WILL ONLY BE DONE IF YOU HAVE CONSENTED TO RECEIVING SUCH COMMUNICATIONS AT THE POINT OF REGISTRATION (VIA AN OPT-IN BOX) OR AT ANY TIME THEREAFTER.
You can unsubscribe from our regular emails at any time by clicking on the Unsubscribe link in the footer of the email you have received. Please allow 48 hours for your email address to be removed from our system.
On occasion, we will issue a cookie by a third party to help us operate the Platform - these are sometimes known as “web beacons” or “clear gifts”. These cookies cannot be used to identify an individual; they can only be used for statistical purposes, for example, in providing you with advertisements that are more relevant to your interests.
For this purpose, we may disclose generic, aggregated or anonymised data relating to your visits and use of our Platform, but we will not disclose any of your Personal Information which identifies you directly, i.e. we will not disclose your contact details such as your email address, name, address or telephone number.
The third party companies that generate these cookies have their own, very strict, privacy policies but we don't have access to these cookies; other than allowing them to be served, we have no role to play in these cookies at all (although we may use statistical information arising from these third party cookies and provided to us by third parties, to improve our Platform experience).
Most browsers allow you to remove any cookies and/or block any new cookies being set. To turn off cookies, look at the “help” menu on your browser. However, please note, that switching off cookies may restrict your use of the Platform and/or delay or affect the way in which it operates.
We may link your account with a third party (such as Facebook or Twitter) to our services to enable certain functionality, which allows us to obtain information from those accounts (including your profile picture, friends or contacts). A separate consent will be needed for gathering this data. When it comes to the format of this consent, it is designed by the respective social media platform. Such consent can be withdrawn at any time by deleting the linked account and creating a new one, or by changing your settings in the social media’s own privacy settings.
The information we may obtain from those services often depends on your settings or their privacy policies.
We treat the security and method of processing your Personal Information very seriously, and we will never sell your Personal Information under any circumstances.
However, subject to the need to perform the contract with you based on our Terms of Service and our legitimate interests, we may disclose your Personal Information to selected third parties including but not limited to the following situations:
We may also disclose your Personal Information to third parties in accordance with your authorisation as expressed via ‘opt-ins’.
Please note: by posting any Personal Information in any publicly accessible area of our Platform, such information may be collected by third parties over which we have no control. We strongly recommend all users keep postings anonymous. We are not responsible for the use of such information by such third parties.
Please exercise all due care and consideration before disclosing any Personal Information that will be disclosed on public areas. You should also avoid disclosing any Personal Information that may be used to identify you (such as your name, age, home or work address or name of your employer) especially if you disclose any sensitive Personal Information such as:
You have the right to ask us not to process your personal data for marketing purposes. We will inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
The GDPR gives you the right to access information held about you. Should you have any queries about any Personal Information which we hold about you, your right of access can be exercised in accordance with the GDPR.
If you are unable to update your own Personal Information, you have the right to obtain without undue delay the rectification of inaccurate personal data concerning you, including the right to have incomplete personal data completed e.g. by means of providing a supplementary statement.
You have the right to erasure of your data, which you can exercise by means of the deactivation of your account. We are not required to delete the information important for the establishment, exercise or defence of legal claims, or that we need to retain in order to comply with the law.
You have the right of restriction of processing, where the data is wrongfully processed but should not be erased for a reason listed in Article 18 (1) of the GDPR.
Until a download option has been developed based on universally recognised standards, you may exercise your right of data portability by obtaining your data by sending us an email request.
You can exercise your rights at any time by writing to us at: TC Fashion Markets Limited, 2-8 Victoria Avenue Bishopsgate, London, EC2M 4NS, England. Alternatively email us on email@example.com
It is your responsibility to provide us with accurate and truthful data. We cannot be liable for any information that is provided to us that is incorrect.
We will normally store your information as long as your TRENDEO account remains active, which includes the history of your purchases. Purchase history may be deleted after 6 years. If you have created an account with us, we will assume that this has been done for further purchases and will keep account data for an indefinite period, subject to your erasure request.
If you have sent us an email or other correspondence, we will retain your information until we are satisfied it is outdated or no longer relevant, subject to your exercise of the right to erasure
If we become aware of any unauthorised access to your Personal Information we will inform you at the earliest practical opportunity once we have established what was accessed and how it was accessed.
We are not responsible for the practices employed by websites linked to or from our Platform nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Platform.
All Personal Information you provide to us is stored on secure servers and we shall hold a SSL Certificate. However, payments to Vendors shall be processed via either Paypal or Stripe directly and you should refer to their respective policies regarding their encryption and security. We shall not be processing any payments. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
You may always launch a complaint regarding our processing of your data with ico.org.uk